DETAILS BEFORE AN ORDER

Information,
clearly.

Please contact us for the details that apply to your chosen product and delivery address before confirming an order.

01 / ABOUT AURA

A personal approach.

Aura Companions offers lifelike TPE and silicone dolls for adults, including full-body, partial-body and other styles. Products are factory-supplied and dispatched directly from overseas warehouses according to the selected model and delivery destination.

We provide one-to-one assistance with product selection, configuration confirmation and order follow-up. Availability, delivery conditions and the final price are confirmed before an order is agreed.

02 / CONTACT

Let’s talk details.

For product questions or enquiries about an existing order, contact us on WhatsApp or by email.

03 / SHIPPING

Your destination.
Your delivery details.

Availability, delivery eligibility, shipping costs and estimated delivery times depend on the selected product, configuration and destination. Please confirm the applicable details with us before ordering.

Orders are arranged through our fulfillment partners. Any remote-area charges, destination restrictions and other applicable costs will need to be confirmed for the delivery address.

Plain outer packaging is intended. Required shipping labels will still be visible; the applicable packaging details must be confirmed for the selected order.

Shipping options, any remote-area charges, customs responsibilities and estimated timing are confirmed for the selected product and destination before an order.

04 / AFTERCARE

Questions after delivery.

For a product or transit concern, contact us with your order reference and a description of the issue.

Return eligibility, damage handling and any other aftercare conditions depend on the applicable order terms. Please request and review these conditions before confirming an order. Contact us if a product or transit concern arises so we can help you follow up.

05 / PRIVACY

Your information.

You can browse the collection without creating a customer account. Product enquiries are directed to WhatsApp and email, which are external services.

Optional usage analytics are disabled until you allow them through Analytics preferences. If you consent, we record random browser and session identifiers, pages and products viewed, approximate active browsing time, device and browser type, referral information and contact-button interactions. These records help us understand how the website is used; they do not identify a customer by name. You can decline or revoke consent at any time.

Usage records are retained for up to 90 days. Revoking consent removes the associated usage sessions held by this website and clears their browser identifiers. Essential administrator cookies are used to protect the management area. Cloudflare provides website hosting and storage. WhatsApp and email providers process information under their own policies when you contact us. For questions about information you share with Aura Companions, email huluwa724@outlook.com.

06 / TERMS

Before an order is agreed.

This website presents product information and enquiry links. Orders are discussed directly with Aura Companions; this website does not provide a shopping cart, online checkout or online payment.

Confirm the product configuration, included items, total price, destination eligibility and applicable policies before proceeding.

Product content is intended for adults aged 18 and over. Browsing or sending an enquiry does not place an order. Please obtain and agree the applicable purchase and aftercare conditions directly with Aura Companions before confirming an order.